Contact Customer Service
To contact Customer Service, please send us an email.

_____

  Ordering
To order any item from our catalogue, simply enter the desired quantity & click "add to cart." To adjust the quantity of an item in your cart, enter the new desired amount, & click the "update cart" button. To remove an item from your cart, click the "delete" button. When you have finished shopping, click the "Checkout" link available at the top of every page of our site. Registering an account is required, as it allows us to better keep track of your orders, as well as provide you with any additional information that will make your shopping experience more enjoyable.

Payment Methods
Credit Card
We accept Visa, Master Card, American Express, and Discover.

Check/Money Orders
We only accept Cashier’s Checks and Money Orders. We do not accept personal checks. All checks and money orders must be made payable to:

VIP Online
826 Second St.
San Rafael, CA 94901

Please note that orders will not be shipped until payment is received.

Security
Our site uses Secure Sockets Layer (SSL) technology to protect the security of all online transactions by encrypting all personal information transmitted through this website. SSL is the industry standard for providing the most reliable protection of consumer information.

Order Status
You can check the status of your order on our website 24 hours a day. To check your order status, simply log into your account.

Canceling An Order
If you wish to cancel an order, please e-mail Customer Service.

Customer Service can be reached at: support@eroticvipclub.com.

You can send an e-mail to Customer Service 24 hours a day, 7 days a week. All e-mail will be responded to within 24 hours.

Coupons
Unless otherwise specified, coupons are automatically applied to your order upon checkout. You must meet all eligible criteria outlined by the coupon’s use, or the coupon will not be applied.

Always read the rules accompanying your coupon to make sure you meet all requirements for your coupon’s redemption.

Coupon Restrictions
A coupon’s restrictions will be outlined when offered. Most coupons carry with them an expiration date, and some will also have attached to them certain criteria—such as not eligible to be combined with other offers, or a minimum order amount.

Always read the rules accompanying your coupon to make sure that you meet all requirements for your coupon’s redemption.

_____

  Shipping
Discreet Shipping
All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender’s name as VIP Online.

All Liberator™ products will be shipped discreetly in a plain box, displaying the sender's name as "One Up Enterprises". Please allow 7-10 days for Liberator™ shipments to arrive.

Please allow 7-10 days for shipments to arrive for all Phallix™ products. Phallix™ products cannot be shipped to Prisons, PO Boxes, or Military Bases.

Shipping Methods within the USA
All orders within the U.S. are shipped via the following methods:

All packages include delivery tracking.

Worldwide Shipping
All purchases made through this website are made with the knowledge that the purchaser is fully aware of their local, state, and/or national laws regarding the purchasing and possession of the materials made available by this website. Buyers are fully responsible for being aware of, and complying with, their respective country’s laws, Customs regulations, taxes, and duties. We are not liable for packages delayed, or seized, by any foreign government. No refunds, or exchanges, will be made for any package detained, or seized.

All International Shipments are shipped via UPS Worldwide Expedited. The cost for shipping via this method is calculated on a per order basis at the time of checkout.

Order Fulfillment Time
Domestic orders are usually shipped within 3 business days from the time the order was placed. International orders usually take from 2-4 weeks for delivery.

Please note that delivery time for domestic orders depends on the shipping method chosen and your location. For international orders, delivery time may be delayed by Customs.

Backordered Items
In the event that an item ordered is unavailable for shipment, and must be backordered, you will be notified via e-mail. You will be given the option to keep the order open and have all products shipped when they arrive, to cancel the order for a full refund, or cancel the order & receive a store credit.

Shipping Address
In order to avoid shipping adult materials to minors or third parties, the shipping address must be the address of the person placing the order.

Shipping To Prisons
We do not ship to prisons.

Undeliverable Packages
If your order is returned to us as undeliverable, we will attempt to notify you first via the e-mail address provided in your account information. If several attempts to contact you via e-mail prove unsuccessful, we will then attempt to contact you via the phone number provided in your account information.

If the delivery problem is found to be due to a mistake on our part, then we will either replace the order in full, offer a refund, or offer a store credit.

_____

  Returns
All returns must be made within 30 days of purchase.

Defective Products
All defective products will be exchanged for a replacement of the same product. If we do not have a replacement available, we will offer a store credit for the full purchase price.

Defective Toys
Defective toys will be exchanged for a replacement of the same product. If we do not have a replacement available, we will offer store credit for the full purchase price. To protect the health of our employees and customers, we do not accept returns of any item listed in our “Toys” category unless the item is defective. If a replacement is needed, please contact Customer Service as soon as the product is found to be defective.

Defective DVDs
Many DVDs can be viewed on most computers, but this is not guaranteed unless specified by the manufacturer. Many times, DVD playback on a personal computer requires specific software, or specific “codecs”, to be installed. To ensure that a DVD is not defective, please attempt to play the movie on a standard DVD player.

If a DVD is found to be incompatible with your DVD player, we will provide a replacement. Before providing a replacement DVD, we will test the movie to make sure it plays on a standard DVD player.

Incorrect Item Shipped
If there is a mistake in the product shipped to you, please contact Customer Service, so we can send the correct item.

Content Dissatisfaction
If, you feel that the product descriptions listed on this website somehow misrepresent the actual product you receive, please contact Customer Service. We will gladly provide you with an alternate selection.

Change of Mind
All sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Returns and Exchange Process
Before sending any item back to us, please contact Customer Service within 30 days of purchase to initiate the returns or exchange process and obtain a Return Authorization Number (RA#).

_____

  Your Account
From within your account profile, you can view previous orders made, check the status of current orders, or update your current contact information. Please be sure to keep this information current in order to allow us to provide you with the best Customer Service possible.

You can sign up for our e-mail lists from within your account profile. Signing up for our newsletters will guarantee that you will be one of the first to know about current specials, sales, and our latest products.

We NEVER sell, lease, or otherwise provide your e-mail address, name, or other personal information to any third party.

How Do We Ensure Your Selections?
To ensure that you have requested to receive our newsletters, we will send an e-mail confirmation to the address provided. You will then need to confirm your selection. We require this process to make sure that you are actually the person requesting to receive this information.

How To Change Your E-mail Preferences
You can change your e-mail preferences, as well as subscribe, or unsubscribe, from any newsletter, from within your account profile.

Please allow up to 48 hours for your changes to take effect.

Are You an AOL, Hotmail or Yahoo! User?
To make sure that you are getting the confirmation e-mails, and other correspondence from us, you may have to add us to your address book. Some e-mail providers have installed SPAM filters which will mark as SPAM any e-mail not sent from an address listed in your address book.

Age Verification
In order to prevent the sale of products to minors, we require that you state you are of legal age upon Account Creation and upon checkout. You can prevent minors from accessing this site from your home computer by using one of the following services:

Cyber Patrol
Cybersitter
Net Nanny

(Note that we are only providing these links for your information. We are not associated with the above organizations, and make no claims as to the effectiveness of the products offered.)

_____

  Dispute Resolution
Your use of this website signals your agreement to resolve any potential disputes with us by first contacting Customer Service via e-mail. If this method fails to resolve your dispute, you agree that it will then be resolved via dispute resolution located in the County of Marin, California, U.S.A.

  Copyright Notice
All content contained within this Website (shopviponline.com), including text, graphics, buttons, images, and logos, is the exclusive property of shopviponline.com or its affiliates and suppliers, and is protected by U.S. and international copyright laws. The reproduction, modification, storage, transmission, display, reselling, or HTML "framing" of any content, services, or information (by electronic or other means) contained within this Website, without prior written consent, is strictly prohibited.

  18 U.S.C. §2257 Statement
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in shopviponline.com (the "Website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this Website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this Website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. shopviponline.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in this Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.